Air India
Air India introduces 'fare lock' to offer greater booking flexibility to customers
Leading global airline Air India has introduced ‘Fare Lock’, a new feature for customers added to the ticket booking flow on airindia.com and the Air India mobile application, that lets them plan their travel with greater flexibility and ease.
Fare Lock enables customers to lock in or reserve a selected fare for 48 hours for a fixed, nominal fee, while they simultaneously firm up their travel itineraries. This helps customers to plan their travels without having to worry about unexpected fluctuations in fares and availability for their preferred flight options. The feature is available for flight options at least 10 days away from the date of booking the service.
To use the service, Air India customers simply need to choose the flight options that they most prefer and are likely to finalise, select the Fare Lock option in the booking flow, and pay a non-refundable fee. Customers can later return to their bookings on the website or mobile app to confirm their bookings at the pre-selected fares by using the ‘Manage Booking’ option.
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