National Consumer Helpline received over 5 lakh complaints from Apr 2019 to Nov 2021: Govt

Rule 5(3)(e) of the Consumer Protection (E-Commerce) Rules, 2020 states that every marketplace e-commerce entity is required to provide in a clear and accessible manner, displayed prominently to its users at an appropriate place on its platform, all information provided to it by sellers under sub-rule (5) of rule 6 including name and contact numbers, and designation of the grievance officer for consumer grievance redressal or for reporting any other matter.

"In this regard, CCPA has issued an Advisory dated 1st October, 2021 to industry associations requesting them to give wide publicity to the provisions of the above noted rules and impress upon their members to ensure compliance of the rules to ensure that adequate redressal mechanism is accessible to consumers while purchasing goods or services using e-commerce," the minister said in a written reply to the upper house of parliament.

The top five states that registered highest number of complaints in NCH were -- Maharashtra received 64,924 complaints, Uttar Pradesh 63,265, Delhi 50,522, Karnataka 38,839, West Bengal 38,582.