April 03, 2026 02:09 am (IST)
Follow us:
CBDT sets-up a new dedicated structure for grievance redressal
New Delhi, Mar 7 (IBNS) The Central Board of Direct Taxes (CBDT) has issued an order setting-up a dedicated structure for delivery and monitoring of tax payer services in the Income Tax Department.
Grievance redressal is a major aspect of citizen centric governance and is an important feature of the activities of the Income Tax Department.
The Income-tax Department addresses grievances through a multi-layered grievance redressal machinery including Centralised Public Grievance Redress and Monitoring System (CPGRAMS), Aayakar Seva Kendras (ASK), online grievance redressal through Central Processing Centre (CPC), etc.
Two separate directorates, called Directorate of Tax Payer Services-I and Directorate of Tax Payer Services-II have been set up, which will be responsible for delivery and monitoring of taxpayers services in the field offices and e-services deliverable through various electronic platforms of the Department.
They will oversee and co-ordinate all matters relating to grievances of taxpayers and ensure their timely redressal.
These Directorates will report to the Member (Revenue and Tax Payer Services), CBDT through the Principal Director General of Income Tax (Administration).
The responsibility for delivery of tax payer services has also been specifically assigned at every level in the field offices. This will ensure accountability of officials in redressing grievances in a time bound manner.
The Tax Administration Reforms Commission’s (TARC) Report has also accorded considerable importance to redressal of grievances and a customer focussed approach in the Department through creation of a tax payer services vertical. The creation of this structure will fulfil some of the most significant recommendations of the TARC.
Support Our Journalism
We cannot do without you.. your contribution supports unbiased journalism
IBNS is not driven by any ism- not wokeism, not racism, not skewed secularism, not hyper right-wing or left liberal ideals, nor by any hardline religious beliefs or hyper nationalism. We want to serve you good old objective news, as they are. We do not judge or preach. We let people decide for themselves. We only try to present factual and well-sourced news.
Support objective journalism for a small contribution.
Latest Headlines
EC transfers Malda violence probe involving judicial officers to NIA after SC's directive
Thu, Apr 02 2026
26-year-old techie dies by suicide in Hyderabad; husband accused of dowry harassment
Thu, Apr 02 2026
'Our friends are in safe hands': Iran assures India over Strait of Hormuz access amid ongoing conflict
Thu, Apr 02 2026
AAP drops Raghav Chadha from key parliamentary role, sparks buzz over internal rift
Thu, Apr 02 2026