TCS wins Australian Service Excellence Award
TCS was selected for its high standards of management, training and commitment to excellence.
Now in its 13th year and endorsed by the Prime Minister, the Australian Service Excellence Awards are Australia's most rigorous multi-industry awards programme, which showcase the highest achievement in customer service excellence.
"Winning the Service Excellence Award is outstanding recognition for TCS and exemplifies the commitment to excellence we maintain to deliver the highest levels of client focus and satisfaction”, said Deborah Hadwen, CEO, TCS Australia and New Zealand.
“Our customer promise is for our clients to experience certainty - managing complex IT systems and business processes requires great teamwork, open communication and working partnerships at all levels of the organisation, and this winning culture has been a hallmark of our customer experience strategy in Australia and across the world," Hadwen said.
“As a member of the Customer Service Institute of Australia’s awards judging committee I would like to congratulate TCS Australia for winning the 2014 Australian Service Excellence Award for International Division of a Large Business. With customer expectations on the rise, the wider business community is acutely aware of the value and role that customer service plays in driving business success. The team from TCS Australia is definitely committed to providing outstanding service to its growing list of customers in Australia,” said Ricky Tyler, lead judge of the International Division.
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