TCS recognized as a leader in manufacturing service life-cycle management by IDC Marketscape

This IDC Marketscape report assesses the capability and businesss strategy of eight key IT service providers for SLM systems integration and business process outsourcing. The evaluation is based on a comprehensive framework covering parameters including, offering landscape, pricing model, customer base, growth strategy, and more.

The report highlights TCS’ deep seated capabilities which enable sustained growth in the SLM space area across geographies. TCS has been recognized for its balanced offering across application development, BPO, systems integration and strategic consulting.

“Our customers benefit from our experience of over a decade in providing modern SI services for B2B businesses in the area of Service Life Cycle Management,” said Milind Lakkad, Global Head, Manufacturing Industry Solutions Unit, TCS. “Our Digital Customer Experience area of practice provides an integrated SLM capability to our customers across the end user experience journey, integrating a multitude of complex business systems.”

"SLM is an increasingly area of focus for manufacturers as they seek to grow profits and revenue from more favorable after market services and therefore are looking to optimize the business processes that support them," said Heather Ashton, research manager, IDC Manufacturing Insights.

The company's Co-Innovation Network (COIN), led by TCS Innovation Labs, is working in conjunction with technology providers like Jacada, Kana, and SmartConnect in the customer experience management segment.”