TCS positioned as a Leader in Capital Markets BPO

Everest Group analyzed the relative positioning of 17 service providers using its Performance, Experience, Ability, and Knowledge (PEAK) Matrix for Banking BPO. Everest Group also analyzed service provider capabilities across multiple dimensions, including market success, scale, scope, technology capability, delivery footprint, and client satisfaction. The service providers are divided into three categories based on performance: Leaders, Major Contenders and Emerging Players.  

 

TCS’ positioning as a Leader is a result of its overall composite score on the back of its market success, customer footprint and its scope coverage. Its designation as a Star Performer is based on its year-on-year movement on the PEAK Matrix. 

 

“Capital Markets BPO is one of the fastest growing industry-specific segments as financial instituions increasingly partner with third-party providers to manage their margin, regulatory, and risk considerations,” said Rajesh Ranjan, Partner and Head, Business Process Services (BPS), Everest Group. 

 

“Our assessment shows that TCS is responding very well to these market demands leveraging its operational and technology capabilities coupled with global delivery footprint.”

 

“Being recognized as a Star Performer and Leader yet again is a reflection on our ability to help investment banks, brokerage houses and wealth managers simplify and reimagine their processes to address today’s market conditions,” said Abid Ali Neemuchwala, Global Head, Business Process Services at TCS. “Our continued investment in operational and technology excellence helps global financial institutions assess and mitigate risk while creating a service differentiation that establishes them as business leaders.”

 

Globally, investment bankers, wealth managers and brokerage houses continue to grapple with the higher capital requirements,  shrinking spreads, regulatory burden and market volatility. TCS’ robust risk management, proven transformation methodology (FORE™), solution accelerators (TRAPEZE™) and extensive analytics expertise, ensure that financial institutions have better compliance and controls, a roadmap to business excellence and predictability in business results.