SAP enhances support experience to lead customers to cloud
The company on Thursday announced it will expand and enhance its support program across all products and solutions to ease the customers’ journey to the cloud via the SAP ONE Support program.
Designed for flexibility and simplification of the customer experience, the program will help to deliver a harmonized and integrated support experience to companies of all sizes and across all deployment scenarios.
This is intended to help enable customers transitioning to the SAP Cloud powered by SAP HANA at their own pace, driving innovation while leveraging existing on-premise investments, the company said in a statement.
With SAP ONE Support, companies would be able to focus on business value creation based on SAP Cloud powered by SAP HANA, and leave process orchestration to their provider.
“By building on and expanding the SAP support program via SAP ONE Support, we can remove complexity and add the flexibility and simplicity of the SAP Cloud tailored to the individual needs of our customers,” said Gerhard Oswald, member of the Executive Board of SAP AG, Scale, Quality & Support.
“It will be easier than ever for our customers to mix public cloud applications and services, private cloud managed services and on-premise technology according to their needs allowing enhanced and accelerated business outcomes. The SAP Cloud powered by SAP HANA creates a new set of opportunities for customers," Oswald said.
SAP ONE Support provides a single access point regardless of technology, deployment method or SAP solution, aiming to enable a seamless delivery and support experience across business process scenarios, including mission-critical support.
Additionally, customer interactions with SAP are simplified through a single touchpoint or the full landscape of solutions, creating a unified experience across multiple-channels and co-innovation with customers.
With this, SAP is anticipating leveraging and expanding its experience through new and innovative engagement models, including a universal free phone number, “Call 1 SAP,” planned for launch during the second quarter of 2014.
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