ICICI Prudential Life Insurance relaxes claims settlement process for Odisha train accident victims

The company will also expedite the claim settlement to provide financial relief to those affected by the tragedy, the company said.

On June 5, the Insurance Regulatory and Development Authority of India (IRDAI)  directed insurance companies to proactively initiate the settlement of claims for the victims of the Odisha train tragedy.

The regulator instructed insurance companies to promptly contact the administration to obtain the list of individuals who have suffered injuries or lost their lives.

The processing of death and health claims including those covered under the Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY), will be done on the basis of just three basic documents.

Documents required to settle claims:

• Bank account details

• Death certificate from municipal authorities. If death certificate is not available, list of deceased passengers issued by hospitals, government authorities or the police

• Copy of valid address proof of the nominee

To assist with claim related inquiries, the Company has set up a dedicated 24X7 helpline number (1-860-266-7766).

ICICI Prudential Life Insurance Senior Executive Vice President – Customer Service & Operations Amish Banker said, "We express our condolences at the loss of lives in the horrific train crash in Odisha. In this hour of grief, our customers can count on us to be supportive and sensitive to their needs. We have therefore relaxed the claims settlement process as per which the nominee needs to submit only three basic documents. Our dedicated 24X7 helpline is equipped to handle all queries pertaining to claims. Nominees can also call our helpline to get all their queries clarified."