TCS selected as principal technology partner by Marks & Spencer in their digital-first retail transformation

As part of M&S’ five-year plan to transform its business, the retailer aims to make its technology function deliver more commercial opportunities.

TCS will be M&S’ principal technology partner and will help drive agility, intelligence, innovation and efficiency to transform the retailer’s customer experience and drive growth of M&S’ business. TCS will transition M&S to a new Technology Operating Model, which embraces the agile mind-set to transform business and IT strategy, aligned with rapid technology innovation to meet fast changing business priorities.

Steve Rowe, CEO, M&S said: “This new partnership will bring the best of TCS capabilities to M&S. We will join our expertise to unlock the potential for technology to drive our digital-first transformation and accelerate growth of our business. Through our Technology Transformation Programme, our business will be faster, simpler and more focused on achieving a seamless customer experience.”

Rajesh Gopinathan, CEO and Managing Director, TCS, commented: “Our long standing partnership with M&S has helped to build a strong contextual knowledge of their business. This is coupled with our deep domain expertise, positioning TCS to be the principal technology partner to M&S. TCS will help the customer adopt a digital-first mind-set to win new customers and create growth at accelerated pace. We look forward to working even more closely with M&S as they embark on this transformation of their business.”