'Worst airline award goes to...': Naagin actress Surbhi Chandna accuses Vistara of mental harassment
Mumbai: Television actress Surbhi Chandna, known for her performance in Naagin, has accused Tata-owned Indian carrier Vistara of "mental harassment".
She alleged that her priority luggage was mishandled, and a ground staff member at Mumbai airport staff behaved inappropriately.
Vistara has assured the actor that her concerns will be promptly addressed.
Chandna, who has also acted in Taarak Mehta ka Ooltah Chashmah and the 2012 series Qubool Hai, related her ordeal while travelling with Tata Group-owned airline Vistara through several posts on her social media profiles on Saturday.
"The WORST AIRLINE award goes to @airvistara. A priority bag was offloaded for reasons best known to them. They have wasted the entire day and I still have not been assured if the bag has reached the mum apt or no. False promises by the incompetent staff horrible delays by airline," she said on X.
The WORST AIRLINE award goes to @airvistara A priority bag was offloaded for reasons best known to them.they have wasted the entire day and i still have not been assured if the bag has reached the mum apt or no.. false promises by the incompetent staff horrible delays by airline
— Surbhi Chandna (@SurbhiChandna) January 13, 2024
This triggered a swift response from the carrier, which requested her to provide booking details to address the matter.
"They are not sure if they can even arrange a vendor to send the bag in case they locate it all this after they have mentally tortured me. False promises by the incompetent staff has caused mental harassment...horrible delays by the airline...I suggest you'll to think a 100 times before you fly this pathetic airline," read another post on X.
THEY ARE NOT SURE IF THEY CAN EVEN ARRANGE A VENDOR TO SEND THE BAG INCASE THEY LOCATE IT ALL THIS AFTER THEY HAVE MENTALLY TORCHURED ME.. @airvistara
— Surbhi Chandna (@SurbhiChandna) January 13, 2024
In another post, she accused a Vistara ground staff of being "extremely rude" at the Mumbai airport.
"Deepika Pawar - @Vistara Mumbai airport ground staff is extremely unprofessional & undertrained and was unapologetic of the situation. Extremely rude in her approach straight up said 'we do not know when your bag will come and we cannot commit anything'. Also when asked about delivery, she said 'my vendors are occupied and I will not be able to deliver the bag to you. It will be better if you come to pick it up. This is the pathetic staff and service of the airline when they are at fault," her Instagram story read - the text in all caps.
Vistara responded to her post on X and said, "Hi Ms. Chandna, we are having this checked. Please be assured we will have this addressed on priority."
Hi Ms. Chandna, we are having this checked. Please be assured we will have this addressed on priority. Thanks - Gauri
— Vistara (@airvistara) January 13, 2024
Her incident follows another celebrity's airport nightmare on Saturday. Actor Radhika Apte yesterday shared her ordeal at an airport when she and other co-passengers were locked inside the aerobridge by the staff of the airline she was travelling with after the flight was delayed.
The 'Sacred Games' actor did not name the city or the airline but shared photos and videos on Instagram.
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