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RBI temporarily stops HDFC Bank from adding new customers HDFC Bank Credit Card

RBI temporarily stops HDFC Bank from adding new customers

India Blooms News Service | @indiablooms | 03 Dec 2020, 04:44 pm

Mumbai/IBNS: The Reserve Bank of India (RBI) has temporarily stopped HDFC Bank from adding more customers or launching digital business.

"RBI has issued an order dated December 2, 2020, to HDFC Bank Ltd with regard to certain incidents of outages in the internet banking/ mobile banking/ payment utilities of the bank over the past two years, including the recent outages in the bank's internet banking and payment system on November 21, 2020, due to a power failure in the primary data centre," HDFC Bank said in a regulatory filing on Thursday.

India's largest private sector lender said the RBI "has advised the bank to temporarily stop all launches of the digital business-generating activities planned under its program Digital 2.0 and other proposed business generating IT applications and sourcing of new credit card customers".

Following the technical snags which HDFC's digital payment services and the power outage at its primary data centre, the RBI has in its order advised the bank's board to  check the lapses and fix accountability.

“The above measures shall be considered for lifting, upon satisfactory compliance with the major critical observations as identified by the RBI,” HDFC Bank said in its regulatory stock exchange filing.