July 31, 2021 13:55 (IST)
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Suresh Nanda, Chairman of Claridges Group of Hotels states the 2020 Hospitality industry trends

As more people move out to explore cities, countries and crave the local experience, the hospitality industry is gearing itself up for catering to these demands. With such major developments already, it seems like the industry this year is going to push extra hard on making the customers feel special, offering state-of-the-art facilities and comfort.