Vehicle dependability in India declines as more owners report problems, J.D. Power finds

Last year, 53% of new-vehicle owners experienced at least one problem.

Overall vehicle dependability in India averages 189 problems per 100 vehicles (PP100) in 2017, deteriorating from 185 PP100 in 2016.

"A lower number of problems reflects higher longer-term vehicle quality. Owner-reported problems increase sharply after vehicles are driven more than 40,000 kilometers (kms). Owners of vehicles that have been driven for more than 40,000 kms indicate an average of 73 more problems per 100 vehicles than those owners whose vehicles have been driven fewer than 40,000 kms. Vehicle exterior and driving experience account for more problems than other categories and, within these two categories, problems relating to uneven tire wear, noise from doors, bumper and exterior corrosion are more prevalent in vehicles that have been driven more than 40,000 kms," the report said.

“In addition to usage, varying road and weather conditions affect the longer-term dependability of vehicles in India,” said Shantanu Nandi Majumdar, director at J.D. Power. “After about three years of ownership, problems related to squeaks and rattles are typically reported which is likely to impact overall build quality perceptions.  Automakers that are able to identify such problems related to extended use—and resolve them at the manufacturing stage—are likely to be able to provide a more positive ownership experience for their customers.”

The study also finds that diesel-fueled vehicles deteriorate more after 40,000 kms vs. petrol-fueled vehicles.

During the past four years, the gap in reported problems between vehicles driven more than 40,000 kms and those driven fewer than 40,000 kms is greater for diesel vehicles than for petrol vehicles. Plus, a larger proportion of owners of diesel vehicles driven more than 40,000 kms indicate the need to replace parts/ components in their vehicle (67%) vs. petrol vehicle owners (58%).