Kolkata airport staff undergo special training on handling passengers with special needs
Kolkata/IBNS: In recognition of the importance of handling air passengers with special needs and making their journey a pleasant experience, the Airports Authority of India (AAI) and British Deputy High Commission Kolkata jointly organised a training on ‘Soft Skills Development’ at the Netaji Subhas Chandra Bose International (NSCBI) Airport.
Experts from Institute of Neurosciences Kolkata, Medica Superspeciality Hospital and Jeeja Ghosh (born with cerebral palsy, she is a qualified social worker and a disability rights activist) trained the participants at the workshop.
Over 80 staff attended the training, which covered various techniques and methods of handling people with special needs.
Topics included increasing the awareness, skills and expertise of airlines, security personnel, ground crew and staff at Kolkata Airport in handling passengers with special mental and physical requirements.
Nick Low, British Deputy High Commissioner to Kolkata said “The UK works with partners across India to promote the importance of mental health and wellbeing. I am delighted to be collaborating with Airports Authority of India in dealing with this issue by training their staff. I believe this workshop will significantly enhance their level of skill and confidence in handling people with special needs.”
Kaushik Bhattacharjee, Airport Director, Kolkata said, “Kolkata Airport is committed to Universal Accessibility which is the key to inclusion and equal access for people with reduced mobility. The joint workshop by Airports Authority of India and British Deputy High Commission Kolkata will help the staff of Kolkata Airport and airlines in developing the soft skills required for interaction with passengers with special needs, the ‘Divyangjans’, and take forward the mandate of Accessible India.”
Image Credit: UKinKolkata/Twitter
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