December 19, 2025 08:05 pm (IST)
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Tata Docomo launches 'Emergency Talktime' credit service
Kolkata, May 7 (IBNS): Tata Docomo, the unified telecom brand of Tata Teleservices, has launched 'Emergency Talktime Service' for its prepay GSM customers in Kolkata. The service allows its customers to stay connected by enjoying credit talktime.
Tata Docomo customers can get a talktime credit of Rs. 10 and Rs. 4 by simply sending the SMS ‘Loan’ to 369 or Dialling USSD *369# from their mobile. It is a toll-free facility, and the credit amount is recovered within 24hrs with a nominal fee.
To avail this service, customers should have completed at least 90 days on Tata Docomo’s network, and should have less than Rs. 5 as their talk time balance. Moreover, customers are eligible to take subsequent talktime credit after the recovery of previous credit.
Commenting on the launch of this new service, Ajit Chaturvedi, Mobility Business Unit Head, East, Tata Teleservices Limited said, “Being a Customer Centric brand, we have designed the ‘Emergency Talktime’ credit service to enable our customers to stay connected in pressing times when they are left with low talktime balance. This service has been introduced keeping in mind the needs of our customers, especially in case of an emergency.”
As per the latest TRAI Report[1], West Bengal has over 45 million wireless plus wireline subscribers. The ease of use of prepaid plans attracts more youngsters who are looking out for small recharge packets as they often run out of the balance.
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