SBI Credit Card customer shares rude recovery message, sparks debate on customer service

"The audacity to send something like this is unbelievable... This kind of behavior is unacceptable, and the bank owes me an apology... This is absolutely pathetic," Rattan Dhillon wrote expressing his shock, reported NDTV.

In response, SBI Card issued an apology, stating, "Hi, we sincerely regret the inconvenience caused. We have taken a note of it & our representative will connect with you soon."

Dhillon later commented, "I'm sorry, I'm not interested in this conversation, but I just wanted to inform you that your representative said, 'shrm shurm nahi hai apko, payment krni hoti hai, due date baad akal aati hai apko' over call and have a recording as well."

Sharing his experience, he confirmed that the message was indeed from an official SBI representative.

He added that upon checking, he found a small pending credit card due of ₹2,000-3,000, and the representative had verified his details before making the remark.

The incident has ignited a discussion on social media about customer service standards, with several users sharing similar experiences.

One user sarcastically commented, "This language is as per the Standard Operating Procedure of Customer Service of SBI."

Another user shared their own ordeal, stating that despite providing call records and other details, no action was taken.

A third user criticised the bank, saying, "This is not 'inconvenience.' This is a demonstration of the pathetic low levels the bank has fallen to. Seems there are no more professional values or ethics."