Mahindra Insurance Brokers to achie vethe Global Benchmark

P-CMM is an organizational transformation model from the CMMI® Institute, USA.  The CMMI Institute, a subsidiary of Carnegie Mellon University is dedicated to elevating organizational performance through best-in-class solutions to real-world challenges. 

The Institute is the home of the Capability Maturity Model Integration (CMMI) for Development, Services, and Acquisition; the People Capability Maturity Model; and the Data Management Maturity Model (DMM)SM, which are capability maturity models that create high-performance, high-maturity cultures.  MIBL’s achievement of Maturity Level 3 demonstrates that it implements world-class best practices with respect to the management and development of its workforce.

Ramesh Iyer, Managing Director, Mahindra & Mahindra Financial Services Ltd. and President – Financial Services Sector and Member of Group Executive Board of the Mahindra Group, said, “We are truly delighted that MIBL has become the first insurance broker globally to  achieve this international benchmark. It is a reflection of the organization’s steadfast commitment to the development of its people, its focus on adding value to its customers, and driving positive change in the lives of people.”

JaideepDevare, Managing Director, MIBL, commented, “We are extremely honoured to have achievedPeople-CMM® Maturity Level 3 for Human Capital Development. Our focus on best practices has been driven by our desire and commitment to deliver a best-in-class service experience to our valued customers. Our customers deserve the best and we have endeavoured to develop our people capabilities to match and exceed customer expectations. This achievement reinforces MIBL’s continued commitment to develop and enhance skills and capabilities of our team.”

Rajesh Naik, the lead appraiser from QAI India said, “MIBL has a robust framework for employee growth, supported by a collaborative culture, a competency framework, internal job posting, educational assistance, and focus on internal promotions. MIBL is also the world’s first company in the insurance sector to have achieved Maturity Level 3 of the People CMM®. Powered by a strong and flexible people management system, I am sure MIBL has the potential to become one of the best organizations in the world.”