Infosys Public Services partners Texas Department of Family & Protective Services

IMPACT is the primary case management and administrative system used by DFPS to deliver child welfare related services. It is the core system used by over 10,500 employees working across 250 different locations to service over 12 million children, the elderly, and the differently-abled.

In Phase 2 of IMPACT Modernization, the IMPACT system will be modernized into a modular, mobile-enabled application with automated workflows and self-service capabilities for Child Protective Services, Adult Protective Services, Child Care Licensing, and Prevention and Early Intervention program areas. This will improve efficiency and effectiveness of caseworkers, streamline operations, and reduce their administrative burden, enabling them to spend more time with their clients.

Once the modernization program is operational, IMPACT will continue to comply with the federal Statewide Automated Child Welfare Information System (SACWIS) standards, including the State’s business, data security, and technical requirements.

Eric Paternoster, President and CEO of Infosys Public Services said: "DFPS provides vital resources in the community, working to protect the children, elderly, and differently-abled of Texas while also ensuring that its children are properly cared for. Modernizing the IMPACT system will enable caseworkers to be much more responsive to these clients, families, and the broader community through timely access to accurate data, deeper insights into information collected by caseworkers and greater collaboration with external partners such as law enforcement - thereby enabling and amplifying the DFPS staff with the power of technology to better serve the needs of Texans."