GoAir suspends flight operations till May 3, extends ‘Protect Your PNR’ scheme

GoAir said that it is extending the industry's first -  most generous ‘Protect Your PNR’ scheme till 3rd May 2020 wherein customers are eligible to reschedule their flight for the next one year, i.e. until 3rd May 2021.

"In the view of the COVID-19 outbreak, GoAir has been carrying out the enhanced cleaning procedures since the first week of March to ensure the  health and safety of our customers and employees. We will continue to use the Environmental Protection Agency (EPA) approved, hospital-grade disinfectant for deep cleaning the aircraft, i.e. in the cabin, on elements in the flight deck, and in the lavatory," the company said in a statement.

Each GoAir aircraft is equipped with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air on-board each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air wherein they extract more than 99.999% of even the tiniest viruses, including COVID-19. Also at airports, we have been regularly disinfecting the check-in kiosks, gate areas, check-in counters and ticketing counters.

"In addition to the above, we have also tried to put our customers at ease by offering them a waiver on change fees so that they can be confident about booking their travel today while maintaining full flexibility in the future."

The following parameters will be applicable:

GoAir flight bookings for travel between 19th March 2020 and 3rd May 2020 both dates inclusive:

GoAir will automatically protect customer’s ticket and fare for travel on any future date until 3rd May 2021

Customers can use the value of their tickets for travel on any future date until 3rd May 2021 and for any GoAir sector

No need to call or email GoAir as the ticket and amount is being automatically protected. Customers can simply visit www.goair.in or use GoAir mobile app, under “Manage Booking” option and using the booking reference (PNR) of the original booking

There will be a one-time waiver of change fees, but fare difference, if any, will be applicable

These terms are applicable even if the ticket was booked through a travel agent or through online travel portal

While sector change is permitted, name change is not permitted

All bookings made after 11th March 2020 for travel between 4th May 2020 and 31st December 2020, both dates inclusive:

Customers can reschedule their travel to any other date without incurring rescheduling charges up to 14 days before original travel date

Rescheduling done with less than 14 days to departure will attract rescheduling charges as before

There will be a one-time waiver of change fees, but fare difference, if any, will be applicable

Whenever the customer is ready to make new travel plan, he or she can simply visit www.goair.in or use GoAir mobile app, under “Manage Booking” option and using the booking reference (PNR) of the original booking

Customers can visit www.goair.in or use GoAir mobile app to manage their bookings.

Sector and name change is not permitted

Customers can reschedule their flights through self-service on GoAir website www.goair.in or mobile app, under the “Manage Booking” option and by using the booking reference (PNR) of their original booking.

This includes the tickets booked through a travel agent or online travel agency (OTA). GoAir’s call centres are seeing heavy call volumes and they are currently understaffed because of the lockdown and may not be able to respond to customer calls in a timely manner, the statement added.