IndiGo stands by its decision on denying boarding to special-need child

Whole Time Director and Chief Executive Officer at Indigo Ronojoy Dutta said, "While providing courteous and compassionate service to our customers is of paramount importance to us, the airport staff, in line with the safety guidelines, were forced to make a difficult decision as to whether this commotion would carry forward aboard the aircraft."

"Having reviewed all aspects of this incident, we as an organization are of the view that we made the best possible decision under difficult circumstances," he said.

The statement came hours after Aviation Minister Jyotiraditya Scindia warned the airline over the episode.

Scindia tweeted, "There is zero tolerance towards such behaviour. No human being should have to go through this! Investigating the matter by myself, post which appropriate action will be taken."

Meanwhile, IndiGo has expressed regrets to the affected family for the 'unfortunate experience' and offered to purchase an electric wheelchair for their son.

In his statement, Datta noted, “We had a very unfortunate incident at Ranchi airport on May 07, 2022, when a specially abled teenager and his parents could not board their scheduled flight to Hyderabad."