TCS recognized as a 'Leader' in order-to-cash (O2C) and record-to-report (R2R) BPS by Everest Group

The Everest Group reports analyze service providers using its Performance, Experience, Ability, and Knowledge (PEAK) Matrix for O2C and R2R Business Process Outsourcing. Everest Group also analyzed service provider capabilities across multiple dimensions, including market success, scale, scope, technology solution, delivery footprint, and buyer satisfaction. The service providers are divided into three categories based on performance: Leaders, Major Contenders and Emerging Players.

“TCS’ position as a leader in both reports was driven by its strong offering portfolio, scale, technology solutions and delivery capabilities,” said Rajesh Ranjan, Partner and Head, BPS Research, Everest Group. “Their leadership is also evident in their diversified client portfolio and significant buyer satisfaction score, both of which will help position TCS for success.”

“We are honored to be recognized as a Leader in O2C and R2R Business Process Services,” said Dinanath Kholkar, Vice President and Global Head of Business Process Services at TCS. “These recognitions are a testament to our diverse BPS capabilities which stretch across horizontal expertise and vertical sectors. Whether we’re helping a financial client with their regulatory reporting or reducing revenue leakage for a retail customer, we consistently strive to provide our clients with the tools and strategies they need to be successful.”

With increasing regulatory pressure and an expectation for an end to end process transformation approach, customers are seeking partners who can provide process expertise that effectively improve and streamline processes. Similarly, partners must be able to leverage technology solutions to eliminate inter-functional dependencies, improve governance, reduce revenue leakage and optimize working capital. TCS helps clients to achieve both goals through a variety of proprietary offerings, e.g. the FORE simplification methodology, the Robotic Process Automation (RPA) framework, TRAPEZE™ solution accelerators, as well as analytics and cloud services.