TCS Recognised as a Leader in the Utilities Sector in IDC MarketScape

TCS’ extensive experience and expertise, effective engagement model, growth strategy and technological innovation were identified by the IDC MarketScape as particularly strong. The company’s investments in helping customers take advantage of digital transformation, especially in the customer experience, also contributed to the award of this accolade.

The report evaluated fifteen top service providers across a number of capability and strategy measures such as being able to offer a roadmap, portfolio strategy, customer base, engagement capability, pricing model, investment, and growth strategy.

“TCS has quickly become a strong player in the utilities market, with deep knowledge, extensive experience, solid delivery methodologies and execution frameworks, and a balanced offshore approach. The growth of TCS' Utility Business — both in terms of revenue and client base, as well as its geographic footprint — is a testament to this,” commented Roberta Bigliani, EMEA Director, IDC Energy Insights. She added that “according to clients, TCS is highly effective in its engagement model, in which commitment, sponsorship, consistency and transparency are the most distinctive features. It is also recognised for its investment in knowledge development, designed to help clients with their transformation journey.”

Sudheer Warrier, Vice President and Global Head, TCS Utilities Business said “I am extremely pleased that IDC MarketScape after an extensive assessment has positioned TCS as a leader in the area of Utility Customer Operations. We are making significant investments in this area to help our customers reimagine their business and transform into a “responsive utility” leveraging digital technologies. Our customer offerings are based on a solid foundation of IT and business process services to bring in the efficiencies and accuracy in operations. This recognition by the IDC MarketScape is a testament of how our utility customers see value in the partnership with TCS. This also demonstrates our expertise and experience globally”