Godrej Appliances launches 'Godrej Smartcare' App

The app named ‘Godrej Smartcare’ provides customers with various benefits.

Through this app, customers can get complete visibility of all their appliance related details- including appliances of brands other than Godrej, owned by them.

Customers can log a service request and check the status of their complaint without having to call up the call center. Customers can be updated in real time on the call status, technician location, delays, spare part availability etc. and have complete visibility of the different stages of call resolution.

The app also provides immense amount of convenience to the customer since they can maintain all appliance related details like invoices, history of services availed (all service request related data), warranty details etc. all at one place, even for brands other than Godrej.

Speaking on the occasion, Ravi Bhat, Service Head - Godrej Appliances said, “Godrej Smartcare has always been committed to providing its customers with a delightful after sales service, in the shortest possible time. Moving towards digitization will help us further in this endeavor while helping us improve the overall service efficiency and enable smoother functioning with minimal human intervention, thereby minimizing errors at each stage of the enquiry. This app will help us empower our customers with complete transparency of the entire service delivery process, thereby providing a better experience to the customers.”

The app also helps in timely allocation of calls to the technicians as well as easy and on-time call status updates by technicians to avoid delays in call closing.