Bharat Petroleum collaborates with Microsoft to leverage cloud and AI technologies for better customer experience

The collaboration seeks to unlock the opportunities that Microsoft’s cloud provides to address the unique challenges of the oil and gas sector, enabling BPCL to accelerate the modernization of its tech architecture to enhance customer experience.

Through the collaboration, Microsoft will provide infrastructure as a service (IAAS), platform as a service (PAAS), network and security services on the cloud, including Azure native services on Azure Datafactory, API, IOT and analytics.

Microsoft’s secure cloud platform with data privacy at the center will fuel BPCL’s cloud transformation, providing the intelligence to transform operations, build smarter supply chains and increase customer engagement.

Both companies have also been working closely to provide a secure collaboration experience for BPCL’s employee ecosystem across the country, with Microsoft Teams and workplace productivity suite. 

BPCL will use UFill-a fuelling solution powered by Microsoft Azure, to obviate the need for looking at zero or final reading and such offline manual interventions.

Further, BPCL is digitally transforming its backend operations, enabling IoT powered supply chains with Microsoft Azure. 

BPCL’s Digital Nerve Center, IRIS will remotely monitor thousands of sensors, integrating across 19000+ fuel stations, retail terminals, bottling plants, consumer pumps, RDI (Railway Diesel Installations) and VTS (Vehicle Tracking System) systems, to ensure BPCL’s entire supply chain is tamper-proof and delivers 100 percent quality.

BPCL is building a conversational AI platform, the chat bot, Urja, using Azure Analytics, to provide access to anytime, anywhere customer support across platforms anytime, anywhere.

Urja can be accessed by customers on platforms of their choice, including WhatsApp and Facebook, providing the flexibility and convenience of access at a click.

Rahul Tandon, Chief General Manager (Project Anubhav), BPCL said, “Through our cloud-based digital transformation project, we are focused to build innovative and customer friendly solutions which are increasingly interconnected, smart, always available, and provide a single window of BPCL services to customers seamlessly. We look forward to unlocking value for the organization by availing world-class scalable infrastructure, crashing our time to market and reimagining the way our customers interact with BPCL.”

Sharing his thoughts on the partnership, Anant Maheshwari, President, Microsoft India, said, “Bringing together BPCL’s operational expertise with Microsoft’s cloud and AI capabilities, our partnership will help fortify BPCL’s business operations with trust and security at the core.”

Microsoft has over 60 cloud regions across the globe with Azure available in 140 countries, delivering a comprehensive set of enterprise-grade cloud computing services for developers and businesses of all sizes to create new customer experiences, transform their business and operations and accelerate the pace of innovation.