NCGG starts 3 capacity building programmes for the civil servants of Maldives & Bangladesh

This is followed by the successful completion of the 58th CBP for the civil servants of Bangladesh on 6th May, 2023.

NCGG's capacity-building initiatives for the civil servants both domestic and of other developing countries, aim to promote citizen-centric public policies, good governance, and enhanced service delivery to improve the quality of life of citizens by reaching out to the last person.

The CBP aims to equip these civil servants with the necessary skills to tackle complex and challenging issues. The intensive 2–week programme will also help them to update their knowledge and skills with emerging digital tools and best practices of good governance.

NCGG Director General Bharat Lal urged the officers to address the grievances of the people proactively and in a time-bound manner.

“We have to ensure that leakages have become a thing of the past” and mentioned how scholarships, subsidies, wages, etc. are paid in a few minutes without any leakage.

He told the participants how government schemes like Swachh Bharat Mission, Jal Jeevan Mission, and Ujjwala were implemented across India.

The DG cited examples of online railway ticketing systems, online payment of pensions and scholarships, and passport services, Government e-Marketplace (GeM), which have been the game changers in saving time, bringing in efficiency and eliminating corruption.

The NCGG was set up in 2014 by the Government of India as an apex-level institution under the auspices of the Ministry of Personnel, Public Grievances & Pensions.

NCGG entered into an MoU with the Maldives Civil Services Commission for capacity building of 1,000 civil servants of Maldives by 2024 and with the Government of Bangladesh for 1,800 civil servants by 2025. So far, 685 officers of Maldives have been imparted training at NCGG.

In partnership with the Ministry of External Affairs (MEA), NCGG has taken up the responsibility to build the capacities of civil servants of various developing countries.

During his address, Lal also threw light on how it was under this philosophy that India aided not only neighbouring countries but a very large number of countries of the whole world, with medical supplies and vaccines to fight the covid-19 pandemic. Similarly, the citizens of India were also able to avail of free vaccination in minutes and over 2 billion doses were administered in 7 – 8 months.

So far, it has imparted training to over 3,500 civil servants from 15 countries: Bangladesh, Kenya, Tanzania, Tunisia, Seychelles, Gambia, Maldives, Sri Lanka, Afghanistan, Laos, Vietnam, Bhutan, Myanmar, Nepal and Cambodia.

These trainings were found to be highly useful by the participating officers of different countries.

Also, NCGG has been involved in the capacity building of civil servants from various states in the country.

These programmes are much sought after and as desired by the MEA, NCGG is expanding its capacity to accommodate a higher number of civil servants from more countries as demand is on the rise. In 2021-22, NCGG conducted 8 programme and 236 civil servants participated.

This was trebled in 2022-23 and NCGG organised 23 programmes and 736 civil servants attended. For the year 2023 –24, NCGG has planned a 3-fold increase in this programme and 55 such programmes will be held to accommodate 2,130 civil servants.