India: Passengers carried by domestic airlines grow 38.27% YoY

The month of August 2023 alone witnessed a significant monthly growth rate of 23.13%, with passenger numbers soaring to 148.27 lakhs.

This upward trend in passenger growth reflects the industry’s resilience and recovery from the challenges posed by the global pandemic.

Despite the impressive growth in passenger traffic, it is worth noting that the overall cancellation rate for scheduled domestic airlines in August 2023 was a mere 0.65%.

During August 2023, a total of 288 passenger-related complaints had been received by scheduled domestic airlines, with a complaint rate of around 0.23 complaints per 10,000 passengers carried.

This low complaint and cancellation rate is a testament to the industry’s efforts to prioritize customer satisfaction and provide reliable and efficient services to passengers.

Civil Aviation Minister Jyotiraditya Scindia lauded this consistent growth and hailed it as a testament to the collective efforts of airlines, airports, and the Ministry of Civil Aviation in fostering a safe, efficient, and customer-centric aviation ecosystem.

The aviation industry remains committed to ensuring passenger safety and comfort while adapting to evolving travel demands and regulations.

As air travel continues to recover, domestic airlines are poised to play a pivotal role in facilitating economic growth and connectivity across India.