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What Brand of Refrigerator Has the Best Customer Service? Customer Service

What Brand of Refrigerator Has the Best Customer Service?

Sponsored post | @indiablooms | 28 Jan 2022, 10:40 am

When you are purchasing a new refrigerator, there are several factors that you consider. These include the brand, capacity, features, durability, design and energy star ratings. However, one important aspect that people often overlook is customer service. At times, home appliances like refrigerators require maintenance, repairs or other technical support. In such cases, the customer service provided by your refrigerator brand becomes crucial. 

For example, if your LG fridge stops cooling due to an internal issue, your food would get stale if you don’t get it up and running soon. Robust customer support will send professional technicians to your home within no time and your fridge will be repaired without any hassle. Furthermore, if your fridge is in the warranty period, you will probably not be charged for the repair. On the other hand, if the manufacturer offers lousy service, you might have to call them and be on hold for a long time before you can talk to a customer care executive. Moreover, the technicians might not come on time, leaving you at the behest of other local technicians who aren’t authorised service providers of the brand.

Thus, good customer service is imperative when considering buying a fridge online, for the long lifespan of your appliance and a smooth, hassle-free experience for you. This stands true whether you own a basic single door Whirlpool refrigerator or a high-end LG refrigerator (double door) model. Let us find out the refrigerator brands that are known for the best customer service in India.


LG is a market leader in refrigerators in India as the brand enjoys massive popularity among customers around the country. One of the major reasons behind the brand’s dominant position is the impeccable customer satisfaction that it strives to provide. The brand’s motto, ‘Life’s Good’ is upheld through its commitment to keep its customers happy through quality products and unmatched customer service. You are just a few clicks away from contacting LG Technical Support for everything you need ranging from parts to accessories, warranty information and owner’s manuals. While buying one of the latest LG refrigerator models, if you want to talk to someone to get help, LG India Support promises polite, courteous and expert executives who can help you with all your service issues and other requirements. You can contact customer support through WhatsApp, phone calls, LG chatbox and email. Furthermore, the LG India website also has an option that allows you to escalate the issue to the CEO’s office. You can also request service and track the status of your request on the website. LG also has a wide network of service centres spread throughout a large number of cities in India. Hence, you never have to worry about your LG fridge breaking down as you can be assured of the brand’s incredible customer support.


Whirlpool is a household name in India, as the brand has served millions of consumers for decades with its reliable products such as refrigerators and washing machines. The American brand has made admirable strides in providing a high degree of customer satisfaction through its product lineup as well as reliable customer service. Whirlpool refrigerators are popular for their innovative features and functional design elements such as the IntelliSense technology, AI microprocessor refrigerators and their ability to optimise the temperature according to the food items kept inside the fridge. According to Consumer Complaints, a major Indian consumer complaints forum, Whirlpool India provides an incredible customer support service, responds to all the customer notifications and promptly resolves most of the user complaints. With a widespread service centre network spread across every nook and corner of the country, Whirlpool will address all your concerns when it comes to refrigerators.


Samsung enjoys a vast customer fanbase in India, making it one of the top home appliance brands in the country. The Korean brand has climbed to the top on the back of exceptional product innovations and dependability. Today, Samsung makes some of the best refrigerators in the market that boast of world-class features and unmatched performance. Additionally, the brand has excelled in providing unparalleled after-sales support across all its product categories including smartphones and refrigerators. According to a survey, Samsung’s after-sales experience was rated very good by 81% of the participants. When it comes to service centre networks, Samsung has one of the largest and most widespread networks among rival brands in India. Thus, you are very likely to find a Samsung service centre even in most of the small towns. The brand offers easy accessibility to its customer support, reliable service professionals and prompt resolution of issues. Additionally, the brand has a robust AMC and warranty service, wherein you can get a repair visit for your refrigerator within no time.


Godrej deserves a mention in any conversation about reliable customer support service in the case of refrigerators. The Indian brand has a stronghold of the market with its distribution network and service centres spread throughout the length and breadth of the country. You can reach the company’s customer care executives through a telephone call, email and the company’s website. You can be assured of polite executives who are happy to guide you through every step of the way. Additionally, it is easy to find the parts and accessories of Godrej refrigerators anywhere as they are easily available.

Thus, you can count on LG, Whirlpool, Samsung and Godrej for immaculate after-sales support for their refrigerators. You can explore a wide variety of refrigerators including Whirlpool, Bosch, Godrej and LG fridges. With a special focus on customer satisfaction, the Bajaj Finserv EMI Store extends an array of discounts and offers. Thus, you can get a great bargain on refrigerators ranging from Haier single door refrigerators to LG refrigerator (double door) models. Additionally, you can avail the No Cost EMI offer and avoid paying the full amount of your bill upfront. The customisable, interest-free EMIs make your purchase extremely affordable. Head to the Bajaj Finserv EMI Store for phenomenal deals on your favourite refrigerators.