February 11, 2025 08:18 pm (IST)
Follow us:
facebook-white sharing button
twitter-white sharing button
instagram-white sharing button
youtube-white sharing button
Netizens demand action against influencer Apoorva Makhija for her 'vulgar comedy' amid row over Ranveer Allahbadia's remark | Singer B Praak not to appear on Ranveer Allahbadia's podcast over 'sex' remark row | No tie-up with Congress in Bengal, says Mamata Banerjee claiming TMC enough to defeat BJP | FIR against Ranveer Allahbadia, other YouTubers over controversial 'sex' remark in a show | PM Modi arrives in Paris to take part in AI Action Summit | Is BJP considering women candidates for Delhi CM post? Speculations are rife amid party's brainstorming sessions | PM Modi departs for his crucial trip to France and US | President Droupadi Murmu takes holy dip at Triveni Sangam in Maha Kumbh Mela | Arvind Kejriwal to meet Punjab AAP MLAs amid murmurs over exodus after Delhi exit | Delhi's grand oath ceremony to be held after PM Modi returns from US: Reports

Idea launches its 100th company retail store in India

| | Jun 03, 2016, at 11:33 pm
New Delhi June 3 (IBNS) : Marking a milestone in setting up the company owned stores, Idea Cellular; a leading and the fastest growing telecom operator, today inaugurated its 100th Company Retail Store (CRS) in Mylapore, Chennai. With this, Idea is well on its way to double the count of CRS across the country by the end of FY17.

Started with the framework for setting up company owned format stores in 2013, Idea rolled out its first CRS in 2014 and since then these stores have emerged as a key touch point for all Idea customers to experience and avail Idea’s entire range of voice and data services.

Idea has a total of 8,736 service touch points across 6,720 towns in the country. These touch points include CRS, My Idea, Idea Point and Idea Service Points.

Equipped with first-in-class infrastructure and trained manpower, these CRS have Full Service Terminal (FST) for customers to make post-paid bill payment and prepaid recharges on a 24 x 7 basis, Queue Management System (QMS) for effectively managing customer flow inside the Store, Web Camera Surveillance system for ensuing safety and quality monitoring and an Experience zone for customers to experience new products / services.

Speaking on the occasion, Navanit Narayan, Chief Service Delivery Officer, Idea Cellular said “Company Retail Stores have significant advantages, namely better brand presence, superior customer experience, higher degree of automation & process adherence, and better quality of walk-in sales. As we get ready to face new challenges and emerging competition, the role of Service Delivery becomes extremely crucial. Idea will be seen rapidly rolling out these large format company owned stores across the country and targets to double the number by end of this fiscal year.”

Idea has rolled out its 4G services in 10 telecom circles and is committed to give its customers the best of experience through expanding its service delivery footprint.
 

Support Our Journalism

We cannot do without you.. your contribution supports unbiased journalism

IBNS is not driven by any ism- not wokeism, not racism, not skewed secularism, not hyper right-wing or left liberal ideals, nor by any hardline religious beliefs or hyper nationalism. We want to serve you good old objective news, as they are. We do not judge or preach. We let people decide for themselves. We only try to present factual and well-sourced news.

Support objective journalism for a small contribution.
Related Videos
FM Nirmala Sitharaman presents Budget 2025 Feb 01, 2025, at 03:45 pm
Nirmala Sitharaman on Budget 2024 Jul 23, 2024, at 09:30 pm
PM Modi on Budget 2024 Jul 23, 2024, at 09:30 pm