August 11, 2025 10:30 pm (IST)
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Diligenta secures an open-book deal for FPI
Mumbai /Kolkata, Aug 19 (IBNS): Diligenta, a leading Life and Pensions BPO provider in the UK, and a subsidiary of Tata Consultancy Services (TCS), on Tuesday announced that it has secured a new multi-million pound, multi-year contract with Friends Life Management Services Limited (Friends Life) for its International operation.
Under the terms of this deal, Diligenta will configure and implement TCS BaNCS, a globally acclaimed core platform, to support the international operations of Friends Life - Friends Provident International.
The solution for Friends Provident International will be built to leverage functional richness of the TCS BaNCS platform.
This will provide multi-geography, multi-time zone and multi-currency capability, which will help Friends Provident International deliver seamless service for customers across markets in Asia Pacific and the Middle East.
Phiroz Vandrevala, Managing Director & Vice Chairman of Diligenta, and Director, TCS said: “This is a landmark deal for Diligenta, which demonstrates our capability to support new business for the international life insurance, savings and investments market. We look forward to developing this long-term partnership with Friends Provident International to help transform their international operations.”
John Van Der Wielen, CEO International at Friends Life, said: “This new deal will enable us to streamline our systems, improve services to our customers and put us in a strong position to continue growing new business. We are delighted to be embarking on this partnership with Diligenta, given its proven track record with its unique platform capability and expertise in the Life and Investments market.“
Suresh Menon, CEO Diligenta said: “Diligenta’s track record of successfully migrating over 6 million Life and Pensions policies on to our industry-leading, platform solution TCS BaNCS, contributed directly to this win. We are proud that FPI has chosen to partner with Diligenta, and we will work together to help support their growth strategy.”
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