Concentrix named second highest in overall CCO delivery capability
Everest Group’s PEAK Matrix examines the global service provider landscape and its impact on the market. This report focuses on service provider positioning in the CCO market, changing market dynamics and assessment of service provider delivery capabilities. It provides an objective, data-driven comparative assessment of service providers based on their overall delivery capability and market success across different outsourcing markets.
“We’re excited to be recognized as a leader in industry excellence yet again,” said Chris Caldwell, Concentrix President. “We continue to focus on innovation and high value solutions that drive improved business results for our clients. Our solutions and positive impact continue to position us in the top quadrant.”
Caldwell also credited Concentrix’s technology assets, deep domain expertise, broad global footprint and strong customer satisfaction as factors in the achievement.
Everest Group classifies 30+ CCO service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix into three categories of Leaders, Major Contenders and Aspirants. The PEAK Matrix is a framework to assess the relative market success and overall capability of service providers.
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