TCS positioned in 'Winner's Circle’ in HfS' Blueprint report on Telecom Operations services

The HfS Blueprint identifies several key differentiators between service providers, placed in the ‘Winner’s Circle’ for their demonstrated excellence in execution and innovation. From an execution perspective, these providers have developed strong client relationships and real-world delivery solutions, and are flexible in meeting clients’ needs. Innovation represents providers’ strong vision, plans to invest in future capabilities and the ability to leverage external drivers to increase value for their clients.

The report highlights TCS’ expertise and ability to help telecom operators grow and thrive in a rapidly changing technology and consumer environment. These include technology business integration, its HOBS platform (cloud based OSS/BSS solution), telecom business process as a service (BPaaS) model, automation adoption, value delivery and innovative processes. The report also cites TCS’ strong delivery capabilities, a comprehensive solution set and industry thought leadership in serving its telecom clients.

“TCS is placed in the ‘Winner's Circle’ of our inaugural Blueprint on Telecom Operations Services because of their strong capabilities in social, mobility, analytics, cloud and automation (SMACA) areas in telecom operations,” said Principal Analyst Pareekh Jain, author of the HfS Blueprint. “TCS has developed a strong value proposition for telecom operators leveraging IT and BPS synergy by delivering Business Process as a Service (BPaaS) on their HOBS platform. Customers have rated TCS highest in their execution capabilities as they often over deliver on SLAs and exceed customer expectations. We found TCS very strong in innovation too, solving some of the telecom operations challenges through innovation, automation and design thinking.”

“As the global telecom industry witnesses rapid technology evolution, changing consumption patterns and high competition, TCS is helping telecom operators around the world enhance their end-customer experience and improve operational effectiveness enabling faster revenue realization. This involves improving business processes from order-to-activate, end-to-end case management and optimizing network and capacity utilization,” said Dinanath Kholkar, Global Head of Business Process Services at TCS. “We believe that HFS positioning TCS in the ‘Winner's Circle’ is a direct result of our investments in building domain expertise, digital offerings, telecom automation and technology accelerators.”

Telecom consumers expect connectivity, speed and experience, and the industry is witnessing an increasing amount of vertical and horizontal integration with expansions into mobile payments, cloud computing and content. Telecom operators are seeking partners who can help them quickly respond to these changes and to enable growth while managing costs. TCS helps leading telecom players around the world to meet these needs with deep industry expertise and its proven simplification methodology FORE™, TRAPEZE™ solution accelerators, digital and robotic process automation capabilities and global footprint.